Keyspan Scanner DuraWand Portable Scanner User Manual

DuraWand Portable Scanner  
User’s Guide  
For Macintosh  
 
Replacing the Durawand Batteries  
REQUIRED ITEMS FOR BATTERY REPLACEMENT:  
Allen wrench to remove DuraWand end cap screw  
Four AAA nickel-cadmium batteries  
Remember to transfer the data from DuraWand using the Videx  
Downloader application before replacing batteries. DuraWand data  
will be erased when the end cap and batteries are removed.  
The following steps will guide you through replacing your DuraWand batteries:  
1. Transfer your data from your DuraWand using the Videx Downloader application.  
2. To replace the batteries, remove the end cap of the DuraWand by removing the end cap screw. The  
key ring will come loose when you remove the screw. Place the key ring, washer and end cap screw  
in a safe place to prevent loss.  
3. Remove the four old batteries and replace with four fresh AAA nickel-cadmium batteries. Be sure  
the batteries are installed correctly.  
4. Insert the key ring into the small slot on the end cap.  
Reinstall the end cap onto the DuraWand. You will need  
to exert pressure to the end cap to get it to fit snugly.  
Insert the washer and end cap screw and tighten the end  
cap screw. The washer holds the key ring in place, and  
the end cap screw holds the washer, key ring, and end  
cap in place.  
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5. Insert your DuraWand into the Recharger / Downloader Station. Perform a triple-beep reset by  
holding the scan button and turning the reset key. You will hear three beeps. (If you do not hear three  
beeps, double-check that the batteries are inserted correctly.) After you hear the three beeps signifying a  
triple-beep reset, release the scan button and return the reset key to the original position.  
6. Press the scan button on the DuraWand: the “Transmit” light should flash.  
7. Release the scan button. The DuraWand will now be in a low power consumption state. Let the  
DuraWand charge for 14 to 16 hours or overnight.  
8. After the DuraWand is charged, you may then reload it with the appropriate program and put it  
back into use.  
Connecting the Durawand Recharger / Downloader Station to your  
computer  
It is recommended that you turn the computer off during the following steps which describe how  
to connect your Recharger / Downloader Station to the computer for communication between the  
DuraWand and a Macintosh computer.  
Connect the power supply into the power connection on the back of the Recharger / Downloader  
Station; plug the power supply into an electric outlet. The “Power” light on the Recharger / Downloader  
Station should be lit.  
Connection the RJ-11 plug of the serial cable to the “Computer” port of the Recharger / Downloader  
Station, and connect the other end of the cable to the modem or printer serial port of your computer.  
Recharging the Durawand  
DO NOT place a DuraWand without batteries into the Recharger / Downloader Station  
DO NOT leave a DuraWand with alkaline batteries in the Recharger / Downloader Station for  
any longer than thirty minutes or you will cause damage to the DuraWand. Remove a DuraWand  
with alkaline batteries from the Recharger / Downloader Station immediately after programming and  
data transfer.  
Your DuraWand comes equipped with rechargeable AAA nickel-cadmium batteries. Press the scan  
button on the DuraWand after you replace it into the Recharger / Downloader Station and after you  
remove it from the Recharger / Downloader Station. This ensures that the DuraWand will be in a  
low power consumption state, enabling it to take a charge while it is in the recharger/ downloader and  
to conserve the battery charge while it is out of the recharger/ downloader. If your DuraWand is in  
the recharger / downloader when you shut down your computer, wait a few seconds, then press the  
DuraWand scan button. If you hear an upscale beep after pressing the scan button, the wand was in a  
high power consumption state that could have affected the battery life.  
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Videx Downloader Application Instructions  
The Videx Downloader Application was developed to bypass communication problems  
that were often experienced when trying to import data directly into Alexandria V3.  
Copying the application from the disk or CD  
You will need to copy the application from the disk or CD onto your desktop or hard  
drive if it’s not already there. Keep the disk or CD for backup. To copy the application, insert  
the disk or CD into the appropriate drive, double click on the icon that will appear on your  
desktop and then copy the Videx Downloader file to your desktop.  
If you are using your durawand on a computer with a USB connec-  
tion  
If you are using an iMac you will need a USB-Serial adapter for the cable on the base.  
COMPanion customers have reported success when using a Keyspan Twin Serial Adapter,  
model 28X. When ordering the part from Keyspan, make sure you’re getting the 28X model  
because the 28 model won’t communicate correctly. You will need to install the corresponding  
driver for the adapter to transfer data. If the driver isn’t included on a disk sent with the  
Adapter, part # 28X. Once the driver is installed, go to your apple menu, control panels and  
choose Keyspan USA 28X Serial Assistant. If the dirver has been installed and the adapter  
is connected to your computer, you should see the following message in the “Serial Adapter  
Staus” window of the Keyspan USA 28X Serial Assistant : Driver and USA-28X Device found  
OK.”  
Programming and Downloading Tip  
When you are trying to program or download the reader, the transmit and receive lights  
on the base unit will flash. If at anytime during any of the following processes you don’t see  
both the receive and transmit lights on the base flashing simply press the scan button once and  
the lights will start flashing after a few seconds.  
Draining the Batteries  
The Videx Downloader program has a draining function which will drain the batteries  
for you. To drain the batteries, insert it into the base unit and start the downloader program.  
After the programming is complete remove the reader from the base unit and press the scan  
button once. The reader will make a beeping sound and the LED will light up for about  
64 seconds, flash, and repeat the process. It will continue the process until the batteries are  
completely drained.  
Once the beeping stops and the LED isn’t visible the task is complete. Put the reader  
back into the base unit. Press and hold the scan button while turning the key. You will hear a  
series of three beeps which means that your scanner is reset and ready to be programmed.  
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Programming  
The Durawand must be reset before programming can take place. Resetting your  
scanner will erase any and all bar codes that have already scanned. To reset your scanner press  
and hold the scan button and turn the key until you hear a series of three beeps. The three  
beeps indicate the reset was successful.  
Start the downloader program by double clicking on the “VidexDownloader” icon. This  
will bring up a window that says “Videx Download” at the top. You will have the menu  
options of File, Program, and Help. Click on the “Program“ menu option and select which type  
of bar code format you want your reader programmed for. The most common of the optional  
formats is “2 of 5 and 3 of 9”. Use the other options only if you know for a fact that you are  
using one of the other optional symbologies.  
When you click on the bar code programming that you want the transmit and receive  
lights on the reader base will start to flash back and forth. If the lights on the base do not flash  
and you do not hear any beeps from the base you may need to press the scan button. This  
should start communication between the reader and computer.  
Downloading  
Insert your reader into the base unit and start the downloader program. Select which  
port you are using when the main interface window comes up.  
Configuration for USB connections - If you are using the Keyspan Twin  
Serial Adapter, model 28X, the Videx Downloader Application must be set to  
read from the printer port. The base unit can be plugged into either port 1 or  
port 2 on the adapter as long as it corresponds with the port setting found in the  
“Advanced Settings” configuration of the Keyspan Serial Assistant. Also, under  
the Advanced Settings of the Keyspan Serial Assistant, make sure the “Emulate  
Printer Port” option is checked.  
After the port is selected the program will prompt you for information on where to save  
the file. The recommended / default location is to the desktop and the default name is “videx”.  
COMPanion suggests downloading after every 200 barcode scans. Therefore, it is suggested  
that you change the filename to distinguish the files. Most users find a numbering system such  
as “videx1”, “videx2” and so on works well. If the file name isn’t changed from “videx” and  
you attempt to save a second file of the same name, you will be prompted with a dialoge asking  
if you’d like to replace the first one. It would only be suggested to replace the first file with the  
second if you have already successfully imported the first file into Alexandria. If you haven’t  
successfully imported the first file into Alexandria, change the name of the second file to avoid  
losing the data in the first file.  
After choosing a file name and location to save to, click the “Download” button.  
When you are done downloading your data from the portable reader you may quit out of  
the downloader program. You will now have a text document that the Videx Downloader  
Program created.  
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Uploading into Alexandria  
If Alexandria is not already running start it up now. To import the text file the Videx  
Downloader created enter the import command in the command line. V3 users, enter “ *@” and  
press the enter key. V5 users enter “*” and press the enter key. This command brings up a  
file selection window. If you saved your downloaded document to the default location which is  
the desktop then click the button on the right side of the window that says desktop. Next scroll  
through the list of items on the desktop and double click the downloaded file. This will start the  
upload into Alexandria. The upload time depends on the size of the file.  
Durawand Maintenance and Troubleshooting  
DO NOT  
* Expose your DuraWand to temperatures in excess of 120 degrees F (for example a car dashboard  
on a sunny day, or any direct sunlight for extended periods.)  
* Allow the DuraWand to get wet. Being caught occasionally in a light shower will probably not  
cause problems if you wipe the wand off promptly and allow it to dry. Avoid immersion, long-term  
exposure to high humidity, or regular exposure to rain.  
IF YOU HAVE TROUBLE  
If you try to use your DuraWand and it does not sound a “good read” tone when you attempt to scan  
a bar code, one or more of the following things could be wrong:  
* The barcodes may be the wrong symbology.  
* An incorrect bar code symbology may be loaded.  
* The scan may be improperly performed. While holding the scan button down, the scan should be  
made at a steady, moderately fast speed; the scan should start well within the white space preceding the  
code and should sweep completely through the bar code without going off the top or bottom.  
* The bar code contrast or printing quality may be inadequate.  
* The bar code may be smeared or otherwise unreadable.  
* The DuraWand batteries may be dead.  
* The batteries may be incorrectly installed.  
* The sapphire scan tip may be dirty. Clean the scan tip with a soft cloth dampened with water. A  
mild detergent and water solution may be used if necessary, but detergent residue should be removed  
with a clean damp swab. Dry with a clean cloth.  
The DuraWand may have an internal component malfunction. If you know you are using valid  
bar codes and still cannot get your DuraWand to sound a tone during a scan, you can determine what  
is wrong by using the following tests.  
1. Attempt to transfer the scan data from your DuraWand to your computer using the Videx Downloader  
application. If the DuraWand transfers the data, reprogram the DuraWand with the Videx Downloader  
application, and place the DuraWand back into service. If the DuraWand does not transfer the data,  
go to Step 2.  
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2. Perform a single-beep reset to the DuraWand by turning the reset key. (Note: Do not press the  
scan button.) Return the reset key to the original position. Attempt to transfer the scan data from  
the DuraWand to your computer using the Videx Downloader application. If the DuraWand transfers  
the data, reprogram the DuraWand with the Videx Downloader application. If your DuraWand still  
does not transfer the data, go to step 3.  
3. Perform a triple-beep reset to the DuraWand by holding the DuraWand scan button while turning the  
reset key. The DuraWand should beep three times. Return the reset key to the original position. Test  
the DuraWand with your barcodes and Videx Downloader application.  
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